1. Overview
For us at Radhe Exchange, protecting your personal data and privacy is our concern. This document states our policy regarding information we gather from you through our platform, radhe-exchange.com.in, as well as how we make use of your information. It also describes the safeguards we have in place to protect your information. Through use of our services, you hereby consent to the collection and use of your information in accordance with the policy.
2. Information We Collect
To achieve a smooth and protected experience, RadheExch gathers the following categories of user data:
1.Personal Information
- Complete Name
- Birth Date
- Mobile Number
- Email Address
- Home Address (if needed for verification)
ID documents such as Government ID or PAN Card (for KYC compliance)
2.Login & Device Information
- IP Address
- Device Type and Its Operating System
- Browser and Its Version
- Activity Logs (login, logout, sessions)
- Cookies along with session IDs
3.Payment & Transaction Information
- UPI ID, bank account or linked wallet for deposits and withdrawals.
- Transactions with timestamps and values.
Note: Card information is not retained. Payments are processed through secure integrated gateways.
3. Purpose of Information Collection
We gather your information and data for the following:
- To create and manage your Radhe Exchange account.
- To verify identity for compliance and security purposes.
- For processing deposits, withdrawals and other financial activities.
- To issue notifications concerning the account (login alerts, balance updates, etc.).
- To respond to support questions, queries, or feedback.
- To tailor the user experience.
- For fraud prevention and investigation of suspicious activities.
4. Sharing and Disclosure of Data
Your personal information will not be sold. However, information may be shared for compliance with the following criteria:
- Compliance with the regulation: When requested by legal authorities or within their jurisdiction
- Third-party Service Providers: Reputable companies that assist us with the site, like hosting companies and payment handlers, under strict confidentiality clauses.
- Corporate Changes: In the case of an acquisition or merger, the information will be provided securely and appropriately notified.
5. Tracking Technology and Cookies
RadheExch utilizes cookies, analytic tools, and session tokens to:
- Hold secure login sessions.
- Retain your settings.
- Track performance metrics and improve site experience.
Disabling cookies may lead to lowered platform functionality and can be turned off in the browser settings.
6. Restricted Age
Access to RadheExch.com is only available to persons 18 or older, or the age of majority in your country. We do not actively seek the personal data of individuals under 18, and any data collected will be removed expediently.
7. Protection of Sensitive Information
Your information is protected and safeguarded using:
- All data transfers with SSL encryption
- Firewall and server-side protections
- Restricted Secure data center infrastructure
- Vulnerability assessments alongside regular audits
Even as we work to safeguard your information, every system comes with a degree of risk. We strongly recommend that users set up robust passwords and enable device-level password access.
8. Personal Data Records Management Protocol
We maintain personal information only as long as needed to meet:
- Compliance and legal requirements
- Compliance for dispute resolution and platform rule enforcement
- Valid business assessments using anonymized data
In case you decide to cancel your account, we may hold some data for compliance requirements.
9. User Provisions for Data Privacy and Protection
Users have complete control of their data. Subject to certain regulations users can:
- Reach out about our stored data and request access
- Report obsolete data and request rectification
- Request for data to be deleted complying to certain laws
- Stop receiving promotional services whenever desired
You can reach out to our support channels outlined below to submit these requests.
10. Changing Policies
This Privacy Policy may be updated from time to time to address changes in offerings, policies, or improvements in technologies and practices. Significant changes will be provided through email notifications or posted on our site. Use of radhe-exchange.com.in indicates consent to the changes made to the policy.
11. Additional Details
To get answers for queries concerning this policy, or to request for your data rights, kindly contact us through:
Email: support@radhe-exchange.com.in
Website: https://tigerexch247.co